We occasionally offer flash sales and discount coupon codes on our reborn babies. You can find out if we are running a sale by visiting our home page here under announcements or by stopping by our Facebook page.
How to Order:
Placing an order is easy and we have a few different options for you to choose from.
Via our webiste: Visit our Available for Adoption page to see which dolls are ready for purchase. If you are a buyer within the US, please use the Buy Now link provided below the description of doll you have chosen. If you are an International buyer, please message me for an invoice for your purchase.
Via our Etsy shop: You can visit our Etsy shop by clicking the Etsy "E" link to the left of the page in the menu box. From here you can order what it is that you are looking for. Please note that prices are higher on Etsy due to the fees and taxes that they charge.
Via Facebook: You can visit our Facebook page by clicking on the Facebook "F" link to the left of the page in the menu box. Simply message us from there with your order. We will then confirm it with you and send you an invoice. You can either be invoiced via Square or Paypal.
Forms of Payment Accepted:
We accept all major credit and debit cards via Square, Paypal and Etsy Direct Checkout. E-checks are not accepted. We also accept Venmo, US postal service money orders and Walmart to Walmart. Money orders must be mailed out within 24 hours of purchase with a valid tracking number and received within 10 business days of placing your order or it will be canceled and listed for sale again. All forms of payment MUST clear before items are shipped out.
Layaway and Payment Plans:
Paypal now offers a pay in 4 installment plan for their customers. With this option, your new doll will ship once the order is made instead of having to wait until the layaway is paid in full. To find out more information regarding Paypal's new installment plan, please visit their site here:
A layaway plan is available on some dolls if needed at no additional cost to you with a minimum order of $400.00. 34% of the total purchase price including shipping is required as the down payment. 33% will then be due 30 days after first payment and the remaining 33% will be due 30 after your second payment has been made. All layaways are subject to approval. You will be invoiced via Paypal for all payments. You will have set days on which your payments will need to be paid by. If you are more than 48 hours late with your payment, a $25.00 late fee will be assessed to each late payment with an added charge of $5 per day for everyday after. If your payment is more than 10 days late, we reserve the right to cancel your layaway and keep all monies and items associated with it. Orders will not be shipped until paid in full. If you have a made to order doll on layaway, work will not begin on your baby until after the final payment has been made and the order will not ship until the doll is finished. Should you choose to cancel your order, all monies paid toward your layaway will be forfeited and no refunds will be given. Your items will then be put up for sale by Kathleen's Cradle.
Shipping:
We ship via the United States Postal Service. Orders ship either Parcel Select or Priority Mail. All orders are insured up to the value of the item(s) and include signature confirmation.
We only ship to the address provided by Paypal! If you need it shipped elsewhere, you will need to change that with Paypal prior to purchasing.
We are happy to ship to some countries outside of the United States. Buyer is responsible for all shipping fees, taxes, customs, duties and/or border fees associated with their purchase. Please contact prior to purchase to see if we ship to your country and a quote. We do not ship to Brazil or China.
If an incorrect address is provided and items are returned to us, the buyer will be responsible for all costs associated to re-ship the items including supplies.
If you would like a faster method of shipping, please contact us for a quote.
We are no longer shipping to China or Brazil. We are sorry for any inconvenience this may cause.
Custom Order Information:
At this time I am only offering a very limited number of semi-custom dolls to previous customers. I am very sorry for an inconvenience this may cause.
Updates will not be sent for Semi-Custom babies since the painting details are left up to the artist. Buyer is more than welcome to email for updates if they choose.
I am no longer offering full custom dolls of any kind.
Refunds and Exchanges:
We do NOT offer cash refunds on any of our dolls. If you are not happy with your baby (with the exception of custom orders, semi custom orders and surprise dolls), notify us within 24 hours of receiving your baby with the issue and photo proof of problem for an exchange or a merchandise credit. If you respond more than 24 hours of receiving your baby or do not provide the photographic proof within that time, this right is forfeited and all sales become final. Merchandise credits and exchanges will not be issued until the items are received back by us in the condition it left in. Safety photos and/or videos are taken at the time of your box packing before being handed off to the postal service. Doll will need to be shipped back to us the same way it was sent to you. This includes the same shipping service with insurance and delivery confirmation. Doll will need to be shipped in the same condition it left in with all items baby left with. Doll will need to be safe and secure in the box. If we receive the baby back and it is not in the condition it left in with all the items, we keep the doll and you forfeit any right to an exchange or merchandise credit. Photos are taken when your baby is shipped to you to safe guard against this. Buyer will be responsible for all shipping costs associated with returning the doll to us.
There are no refunds, exchanges or merchandise credits for custom dolls, semi custom dolls or surprise dolls.
Any and all refunds that are given from Kathleen's Cradle will be given minus the fee's from the 3rd party vendors used to make payments.
Additional Important Information:
Please be sure to ask any and all questions prior to purchasing. With your payment/purchase you are agreeing to all policies and terms & conditions here at Kathleen's Cradle Reborn Nursery.
These dolls are meant to be adult collectible items. They are not meant for children or to be played with!